Introduction
This Privacy Policy explains how CasinoCruiseArgentina collects, uses, stores and protects personal information when you browse the website, submit an enquiry, subscribe to cruise updates, adjust cookie preferences or communicate with our team. It also explains the choices available to you and the circumstances in which information may be shared with service providers or cruise partners.
CasinoCruiseArgentina is designed for adults aged 18 and over. We do not knowingly seek personal information from minors, and age confirmation is required before access to the main website experience. By using the website, you acknowledge that you have read this Policy and understand the practices described below.
Privacy practices can differ depending on the way you interact with us. Browsing the website generally requires less information than submitting a detailed enquiry. Where a cruise request progresses toward a reservation, additional passenger details may be requested under separate booking terms and privacy notices.
Information We Collect
We may collect personal information that you provide directly, technical information generated when you use the website, and preference information saved through cookies or local storage. The amount of information collected depends on the features you choose to use and the details required to respond to your request.
Directly provided information may include your name, email address, telephone number, city, preferred cruise experience, travel interests, message content and any other details you choose to include. We may also keep records of correspondence, consent choices, support requests and the status of an enquiry.
Technical information may include IP address, browser type, device type, operating system, language, approximate location derived from network data, pages viewed, referring page, date and time of access, interaction events and security logs. We do not ask visitors to provide payment card details through the general contact form or newsletter form.
Information Submitted Through Forms
When you submit the contact form, we use the details you provide to understand your request, identify suitable cruise experience categories and respond through the contact channel you selected. Required fields are limited to information needed to review the enquiry and provide a useful reply. Optional fields allow you to add context, such as preferred dates, route interests, cabin expectations or accessibility needs.
Newsletter subscriptions are used to send cruise updates, route news, entertainment highlights and related communications. You may unsubscribe at any time by using the link provided in an email or by contacting us directly. Unsubscribing from marketing messages does not prevent us from sending essential service communications connected with an active enquiry or confirmed reservation.
Please avoid placing sensitive personal information in free-text fields unless it is genuinely necessary. Do not submit passport numbers, financial account details, medical records or other high-risk information through the general enquiry form. If such information is needed later, we will explain the appropriate secure process.
Technical and Device Information
When you visit the website, servers and security systems may automatically record information needed to deliver pages, maintain performance and protect the service from abuse. This may include IP address, browser and device characteristics, requested URLs, response codes, timestamps, referral information and diagnostic events.
Technical information helps us identify broken links, understand whether pages display correctly on different screen sizes, investigate suspicious activity, prevent repeated fraudulent submissions and maintain stable website operation. Aggregated statistics may also be used to understand general traffic patterns without focusing on a named individual.
Some technical identifiers can be considered personal data because they may relate to a specific device or connection. Access to these logs is limited to authorised personnel and service providers with a legitimate operational need. Security records may be retained longer than ordinary analytics data when necessary to investigate an incident or protect legal rights.
Cookies and Similar Technologies
CasinoCruiseArgentina uses cookies and local storage to support essential functions and, where you choose, optional analytics, marketing and preference features. Essential storage remembers age confirmation, privacy choices and settings required for the website to work consistently across pages.
Optional technologies are not activated until you provide the relevant consent through the cookie banner or settings panel. You may accept all optional categories, reject non-essential categories or make a separate choice for analytics, marketing and preference storage. Your selections can be changed at any time through the Cookie Settings link in the footer.
Cookies may store a random identifier, consent state, session detail or preference. Local storage remains in the browser until it expires, is removed by the website or is cleared through browser controls. More detail about categories, durations and management options appears in the Cookie Policy.
Purposes of Processing
We process personal information only for defined purposes connected with operating CasinoCruiseArgentina and responding to visitors. The principal purposes include:
- reviewing and answering cruise experience enquiries;
- providing route, hospitality, entertainment and responsible gaming information requested by visitors;
- managing newsletter subscriptions and communication preferences;
- recording age confirmation and cookie choices;
- maintaining website security, preventing misuse and diagnosing technical issues;
- improving navigation, page structure and service quality;
- coordinating with cruise, hospitality or technology partners where necessary to fulfil a request;
- keeping appropriate business, consent and correspondence records;
- meeting legal obligations and responding to valid requests from competent authorities.
We do not use enquiry information to make automated decisions that produce legal or similarly significant effects. Where optional analytics are enabled, results are generally reviewed in aggregate to understand overall website use.
Legal Bases
The legal basis for processing depends on the context and the law that applies to the activity. Consent may be used for optional cookies, newsletter communications and other choices that you can withdraw. Steps requested by you may support processing when you ask for cruise details, request contact or progress toward a reservation.
Legitimate interests may support activities such as maintaining website security, preventing abuse, improving services, keeping proportionate business records and responding to ordinary correspondence. Before relying on legitimate interests, we consider the expected benefit, the nature of the information and the impact on the individual.
Processing may also be required to comply with legal duties, respond to lawful authority requests, protect rights or address disputes. Where a contract is entered into for a cruise service, information may be processed as necessary to administer that contract, confirm passenger arrangements and provide the agreed service.
Data Sharing
Personal information may be shared with carefully selected providers that support website hosting, email delivery, security, analytics, customer communication, enquiry management and technical maintenance. These providers receive only the information needed for their function and are expected to protect it under contractual and confidentiality obligations.
When you request details about a specific cruise experience, relevant information may be shared with a cruise operator, hospitality partner or booking partner so that availability, inclusions and next steps can be confirmed. We do not send your enquiry to unrelated partners merely because you visited the website.
Information may also be disclosed when reasonably necessary to comply with law, protect visitors or staff, investigate fraud, enforce terms, defend legal claims or support a business reorganisation. We do not sell personal information in exchange for money. Any use of information for audience advertising depends on the applicable cookie consent choice.
International Data Transfers
Some service providers, cruise partners or technology systems may process information in countries outside Argentina. International processing can occur when a provider operates regional data centres, when a cruise partner is established abroad or when a requested route involves another jurisdiction.
When personal information is transferred internationally, we use safeguards appropriate to the circumstances. These may include contractual data-protection clauses, access restrictions, encryption, transfer assessments and selection of providers that maintain recognised privacy and security standards.
Privacy laws and enforcement mechanisms differ between countries. We therefore limit transfers to what is necessary for the relevant purpose and consider the destination, type of data, provider practices and available contractual protections. You may contact us for more information about the safeguards associated with a specific processing activity.
Data Retention
Personal information is retained for no longer than reasonably necessary for the purpose for which it was collected. Enquiry records may be kept while we respond, follow up on the requested experience and maintain an appropriate record of the communication. Newsletter details remain active until you unsubscribe or the address is removed because messages cannot be delivered.
Security logs, consent records and technical records may be retained for periods that reflect operational, evidentiary and fraud-prevention needs. Information connected with a confirmed cruise arrangement may be kept for the duration required to administer the service, handle questions, meet accounting duties and resolve possible disputes.
At the end of the relevant retention period, information is deleted, anonymised or securely archived with restricted access where continued storage is legally required. Backup copies may remain for a limited period before being overwritten through the normal backup cycle.
Data Security
We use technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. Measures may include encrypted connections, access controls, authentication, software updates, monitoring, backups, least-privilege permissions and procedures for responding to security incidents.
Employees, contractors and providers who handle personal information are expected to use it only for authorised purposes and to maintain confidentiality. Access is reviewed according to role and business need. We also reduce risk by limiting the amount of personal information requested through public forms.
No website, transmission method or storage system can provide absolute security. Visitors should use a secure device, avoid sending sensitive details through ordinary email and contact us promptly if they believe an account, message or enquiry has been compromised.
User Rights
Depending on the law applicable to your situation, you may have the right to request access to personal information, ask for inaccurate details to be corrected, request deletion, object to certain processing, restrict use, obtain a portable copy or withdraw consent. Withdrawing consent does not affect processing that occurred before the withdrawal.
To exercise a privacy right, send a clear request to [email protected] and describe the information or activity concerned. We may ask for reasonable verification so that personal information is not disclosed to the wrong person. Requests submitted through an authorised representative may require proof of authority.
Some requests can be limited where information must be retained for legal duties, fraud prevention, security, contract administration or the protection of another person’s rights. When a request cannot be fulfilled in full, we will explain the reason where permitted. You may also have the right to contact the relevant data-protection authority.
Children and Age Restrictions
CasinoCruiseArgentina is intended exclusively for adults aged 18 and over. Casino-related entertainment, age verification and responsible gaming content are not directed to children or teenagers. We do not knowingly request contact details from anyone under the minimum age.
If we learn that personal information has been submitted by a minor, we will take reasonable steps to remove it and prevent further communication, unless retention is required for safety, legal or security reasons. Parents or guardians who believe that a minor has provided information may contact us at the address below.
Cruise operators may apply higher age limits for specific voyages, destinations, casino areas or services. Age confirmation on this website does not replace identification checks or eligibility requirements applied during booking or embarkation.
Third-Party Links
The website may contain links to cruise operators, ports, travel services, payment providers, entertainment partners, responsible gaming resources or social media services. These external websites decide independently how they collect and use personal information.
Opening an external link may allow the destination service to receive technical information such as your IP address, browser details and the referring page. If you submit information directly to that service, its own privacy policy and terms apply. We encourage you to review those documents before creating an account, making a payment or providing identity documents.
CasinoCruiseArgentina is not responsible for privacy practices that are controlled by another organisation. A link does not mean that we have approved every aspect of the destination website or its data-handling methods.
Policy Updates
We may update this Privacy Policy to reflect changes in website functions, providers, cruise services, security practices or legal requirements. The “Last updated” date at the top of the page indicates when the current version became effective.
Material changes may be highlighted on the website, through the cookie interface or in a direct communication where appropriate. We encourage visitors to review the Policy periodically, especially before submitting a new enquiry or enabling optional cookie categories.
Earlier processing remains governed by the version in effect at the relevant time, subject to applicable law. Continued use of the website after an update does not replace consent where fresh consent is legally required.
Contact Information
Questions, privacy requests and concerns about the use of personal information can be sent to [email protected]. Please write “Privacy Request” in the subject line and include enough detail for us to identify the relevant interaction.
You may also contact CasinoCruiseArgentina at Av. Alicia Moreau de Justo 740, Puerto Madero, CABA, Argentina, or by telephone at +54 11 5275 1840 during Monday–Friday, 09:00–18:00 ART.
We will review requests as promptly as reasonably possible. Complex matters, identity verification or coordination with a service provider may require additional time, in which case we will explain the next step.